1. Module Objectives:

Developing Professional communication and writing skills can help all aspects of one’s life, from his/her professional life to social gatherings and everything in between. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be neglected. It is in this perspective that the module entitled “Professional Communication & Writing Skills” was designed. The main objective of this Module is to introduce RMI clients to the fundamentals of successful Professional Communication and Writing Skills:  listening, speaking; reading and effective writing skills at workplace. 

Upon successful completion of this Module, Participants should be able to:

  • understand techniques and writing practices leading to increased professional communication and writing skills;
  • Develop professional writing skills and write professionally following writing principles and guidelines and standard templates and customizing these to their work context;
  • Understand how Business Reports, Business Letters, minutes, interviews, Memos, E-mail messages, Papers,… other business documents are structured in professional manner;
  • Improve their ability to package and deliver a technical presentation to an audience on the topic of a technical report;
  • Be confident to prepare and deliver a professional written presentation within a business context. These are like a concept note, brief note/briefing note, policy brief, and a cabinet brief note.
  • Review errors and assess accuracy through rigorously applying a checklist  to their texts;
  • Understand the value of professional written communication in building good client relationships in the workplace.

2. Module Brief Description

This Module introduces the trainees to techniques and practical skills leading to increased professional communication and writing skills in a clear and concise style. Through lecture, examples, group discussion and practice exercises trough plenary presentations, participants will gain confidence in their ability to plan and to produce various forms of professional writing. Strategies to revise and to proofread work will also be presented.


             3. Module Content

Session I:

Introduction to Professional Communication

  1. What is Communication?
  2. Forms of communication
  3. Functions of communication and barriers to communication
  4. Levels of the Flow of Information
  5. What is Business Communication?
  6. What is workplace Communication?
  7. The 2-Way communication process

Session II:

communication Skills

  1. Models of communication
  2. Telephone conversation and
  3. public speaking
  4.  Interview constructs
  5. How to improve professional writing skills
  6. Business writing process
  7. Guidelines for professional writing

Session III:

Professional Writing Skills

  1. Essentials for Effective Writing
  2. How to improve the Writing Skills
  3. Business Writing Process
  4. Guidelines for professional writing
  5. Action-reflection approach to Writing
  6. Reflective Thinking and Writing
  7. Writing with Professional Impact 
  8. Structuring  documents for Effectiveness and Readability

Session IV:

Report writing

  1. Definition
  2. Approach and steps to writing a report
  3. Types of Reports
  4. General Structure of a Report
  5. Typical Components of reports          
  6. Methods of referencing used in reports 

Session V:

Minutes, policy brief, concept note and briefing note writing

  1. Minutes taking
  2. Writing a policy brief
  3. concept note
  4. briefing note writing
  5. Memorandum - Memo
  6. Electronic-mail
  7. Policy brief
  8. Briefing Note Writing
  9. Concept Note Writing

Session VI:

Professional Presentation and Reviewing the writing

  1. Structuring (designing) the Written Presentation /Speech
  2. Components of an Effective Presentation

Session VII:


  1. Forms of meetings
  2. Fundamental requirements of a valid meeting
  3. Conducting effective meetings through professional documents
  4. Writing a meeting agendas  and meeting notes

Session VIII:

Memorandum, notice; agenda and e-mail writing

  1. Memo writing
  2. Notice writing
  3. Agenda and e-mail writing

Session IX:

Business letter writing

  1. Types of business letters
  2. CV writing

Session X

Practical writing exercises


4. Target Audience

The audience for this module includes employees/staff wishing to develop their professional communication and writing skills and build rapport with others in the workplace. Anyone who writes or edits the speech or executive correspondence, policy brief, briefing notes is targeted by this module. These include Heads of Units, Professionals, Specialists, Public relation officers, Administrative Assistants, receptionists and other employees from public sector, in Rwanda.

5. Delivery Time and Venue:

Visit www.rmi.rw for the detailed Training Calendar. The venue and time may be adjusted according to the trainees' request, terms and conditions apply.