RMI Concludes Professional Communication Skills Training to Enhance Customer Service Delivery

On 9 October 2026, the Rwanda Management Institute (RMI) concluded a five-day intensive Professional Communication Skills training administered to staff of MMI at Muhima Campus. The training aimed to strengthen participants’ communication competencies and enhance customer service delivery.

The training focused on practical skills in professional telephone and written communication, effective customer engagement, and  appropriate response to customer needs. By applying these skills in their daily work, participants are expected to communicate more confidently, handle customer inquiries more effectively, strengthen customer relations, and deliver more responsive, professional, and quality services.

Speaking on behalf of the trainees, KABATESI Ange Betty expressed appreciation for the collaboration between MMI and RMI, emphasizing the relevance of the skills acquired in improving communication with customers and enhancing service delivery.

The trainer, Dr. NTAKIYIMANA Jean Felix Aimable, observed noteworthy improvements in participants’ telephone and written communication, as well as their customer interaction, during practical exercises. He encouraged participants to put their newly acquired skills into practice to address communication challenges and create a better customer experience.

In his closing remarks, Mr. Vincent de Paul NSHIMYUMUREMYI, Principal Senior Training Coordinator, encouraged participants to sustain collaboration, share experiences, and continuously apply their learning to improve communication and customer service in their respective workplaces.

The training concluded with the awarding of Certificates of Competence to participants in recognition of the knowledge and skills acquired.